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HYBREX TAPICall
HYBREX TAPICALL turns your desktop PC into a highly efficient CTI work station by means of integrating to your Outlook.

At the first ring Hybrex TAPICall immediately provides all relevant data concerning the caller, including memos, appointments and documents linked with the corresponding contact using caller identification. The user is perfectly prepared for the call and can optimally commit themselves to the requirements of the caller.

The automatic provision of customer information reduces costs as well as handling time, Hybrex TAPICall improves the quality of your customer care effectively and leads to a high degree of customer retention.

Hybrex TAPICall records all incoming calls in the Outlook journal. The call list informs the user about who tried to call during their absence, the user can view new memos and if required initiate a call back by mouse click.

Hybrex TAPICall can be setup on a per workstation basis, you can introduce a standard system for handling memos which will be easily accepted by your staff since it is implemented in well-known Outlook and does not have to be learned from scratch.
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