96 Channel Voice Recorder
Artech AF Series Digital Voice Recorder is a standalone device which can record the wired telephone & wireless radio communications up to 80 channels. With the networking facility, users can easily access the system via their own PC from within the office, a central maintenance centre or any place in the world with internet access.
The AF Series Voice Recorder consists of the 19” main chassis unit which allows the integration of the 16 channel interface cards for SLT ans CO Line Voice Recording, or 30 channel E1 card for ISDN Voice Recording. .
Dual Hard Disk Driver
With 2x500GB hard drives, the AF Series Voice Recorder can record up to 35,000 channel hours. The hard drives can be configured in a 500 + 500 configuration or a 500 Mirrored configuration for Dual backup of recorded voice.
The built-in DVD RW provides a convenient tool for backing up of the data, The AF Series Voice Recorder can also be backed up by the AR “Log Centre” software to a remote or local Server. (See AR Logger Brochure)
Dual Power Supply & Backup
The AF Series Voice Recording system is equipped with Dual Power Supplies; if for any reason one power supply fails the AF Series will continue normal operation without interruption. We recommend a 4KvA UPS is fitted this will provide 4 hours of backup in a power outage.
Multi Recording Interface
AF Series Voice Recording system is capable of recording PSTN lines, radio communications, digital PBX (via handset adaptor), analog audio signals and E1 / Pri ISDN curcuits.
The AF Series Voice Recorder is connected to the Network via a RJ45 LAN cable, The AF Series can easily be accessed by the Administrator or users with the client software “Log Manager” on their own PC.
All recorded calls are encrypted in a format that is designed to prevent unauthorized access. All recorded files can only be played back by an authorized user. For sharing voice files off the AF Series Voice Recorder the calls can download and converted to regular .wav format for email or copy.
Multi-Level Users Authorization
The AF Series Voice Recorder full user management this gives the administrator full rights to open/edit/delete user accounts and define the access level of each user.
The AF Series Voice Recording System can also record and report on Call details, such as call type, time & date, duration, telephone number. When a record is played back, all details of this call also show on the PC screen.
Log Manager provides a user-friendly interface and flexible way to access the recorded conversations. Users can key in a variety of cues such as part of phone number, date range, inbound/outbound, call duration, number dialed, call ID- or a mix of these cues to find the calls easily.
Live Call Monitoring
Administrators and the users who have authorization to do live monitoring are able to easily listen to a caller’s conversation live on their own PC with just one click on the channel icon.
Multi-Language User Interface
The Log Manager has multiple language options that include: English, Arabic, Spanish, Thai, Turkey, Chinese and Portuguese.
The AF Series Voice Recorder has a Phone book feature that provides a “match” feature between phone number and names. While users review the CDR records, it will show both the telephone numbers and the names
Pop-up Incoming Call Information
When an incoming call comes into the AF Series, the caller’s number and name will be pop-up on a small window on user’s PC. (Phone Book and Call ID dependant)
If the AF Series Voice Recorder encounters any abnormal problems, such as software issues or hard drive fails to write data, the system will generate an audible alert and reboot itself to try and recover normal operation.
System Status Monitor Software
Monitor software can be installed on any PC to monitor the working status of the AR Series Recorder. If any technical problems occur, this software will alert the user immediately.
A simple yet useful statistics chart shows the number of calls of each day, and each hour. The calls are calculated in 3 categories: incoming, outgoing and missed calls.
Each incoming call is timed and the number of rings before the call answered is recorded, this provides the administer a tool to analysis the service quality level.
The AF Series Voice Recorder creates logs of each event relating to the users login/logout and data recording / call retrieving /editing / deleting of calls etc. These activities are logged, recorded and saved to AF Series logs. Allowing analysis of each users’ activities by these logs to see what actions the user has completed.